FAQs
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Delivery
We ship to the following countries
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belau
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Saint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo (Brazzaville)
Congo (Kinshasa)
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Ivory Coast
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Korea
North Macedonia
Northern Mariana Islands
Norway
Oman
Pakistan
Palestinian Territory
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
São Tomé and Príncipe
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin (Dutch part)
Saint Martin (French part)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia/Sandwich Islands
South Korea
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Tuvalu
Türkiye
Uganda
Ukraine
United Arab Emirates
United Kingdom (UK)
United States (US)
United States (US) Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Vatican
Venezuela
Vietnam
Virgin Islands (British)
Virgin Islands (US)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Åland Islands
Free Worldwide Shipping?
No free shipping. We ship worldwide on all orders.
Where are products shipped from?
All products purchased on https://martapremium.com/ are shipped from 2 warehouses in Italy.
Returns and Refunds
What is your online returns policy?
We accept Returns of Goods within 14 days of Receipt. Goods must be in their original Packaging, with Receipt or Proof of Purchase. Terms & Conditions apply. Please refer to: https://martapremium.com/shipping-returns/
Refunds & Returns
In order to exercise If you need to cancel your order, You must inform Us of your decision by means of a clear statement. You can inform us of your decision here: By email: info@martapremium.com
We will reimburse You no later than 21 days from the day on which We receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
🔁 Accepted reasons include:
- Wrong product delivered
- Incorrect size or color
- Item differs from SKU ordered
In order for the Goods to be eligible for a return, please make sure that: The Goods were purchased in the last 14 days
The Goods are in the original packaging The Goods need to have the receipt or proof of purchase
The Following Goods cannot be returned:
– The supply of Goods made to Your specifications or clearly personalized. – The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. – The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. – The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. – We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning Goods to Us. You should send the Goods to the following address: ATTN:
Jag Couture Limited
M: +44 7522667664
415 High Street
London E15 4QZ
United Kingdom
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact us
If you have any queries regarding the Refunds and Returns Policy, please send an email to: info@martapremium.com
Order Issues
Where is my order?
If you have not received any correspondence from us regarding a delayed delivery, and have not received your delivery, then please get in touch with us.
We are very sorry about this, as we try to make sure that you get your delivery, wherever you are in the world, within 15 days.
Send us your Order Details, Order Number, your Full name, and Date that you placed the order to: info@martapremium.com
Why am I unable to checkout?
We are sorry that you may be experiencing problems on our Website, or problems with checkout. Kindly, send all the details to us by Email: info@martapremium.com So that we can investigate further.
Please, include your Full Name, Contact Number, details of your purchase, and details of the issues you have encountered. If possible, send us a screenshot of the issue, so that it will make it easier, and faster to resolve.
Payment, Promos & Gift Vouchers
Payment
We accept Visa/Mastercard/American Express, and most other payment Credit Cards.
All payments are taken securely, and processed by Stripe. Stripeis certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security atStripe.
We also accept PayPal payments.
You can also useKlarna Payment.This allows 18+ Customers to pay in Interest Free Installments. Tap the link for more details:
https://www.klarna.com/uk/terms-and-conditions/
spend responsibly. T&Cs apply.
Vouchers & E-Gift Cards
All Promotions, and Voucher Codes, will involve inserting a Unique Code, which is provided to you. Once used at checkout, it will complete the discount, or deal, for you..
eGift-Cards can be purchased on the Website for any amount, and once you have selected the design, it can be emailed to your family, friends, colleagues, staff, teachers, or anybody that takes your fancy! We have designs for Birthdays, Engagements, Weddings, Christmas, Easter, Mothers’/Fathers’ Day; Thank-You, Sorry, Custom.
Technical
Technical Issues
We are sorry about any Technical Issues that you may be experiencing.
Please email your Contact details, as well as the full details of the problem you have encountered to info@martapremium.com
Do you offer any discounts or promotions?
Yes, we will provide discount and promotions. Please check our website in regular basis and get you discount.
