FAQ
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Livraison
We ship to the following countries
Afghanistan
Albanie
Algérie
Samoa américaines
Andorre
Angola
Anguilla
Antarctique
Antigua-et-Barbuda
Argentine
Arménie
Aruba
Australie
Autriche
Azerbaïdjan
Bahamas
Bahreïn
Bangladesh
Barbade
Biélorussie
Blanc
Belgique
Bélize
Bénin
Bermudes
Bhoutan
Bolivie
Bonaire, Saint-Eustache et Saba
Bosnie-Herzégovine
Botswana
Île Bouvet
Brésil
Territoire britannique de l'océan Indien
Brunei
Bulgarie
Burkina Faso
Burundi
Cambodge
Cameroun
Canada
Cap-Vert
Îles Caïmans
République centrafricaine
Tchad
Chili
Chine
L'île Christmas
Îles Cocos (Keeling)
Colombie
Comores
Congo (Brazzaville)
Congo (Kinshasa)
Îles Cook
Costa Rica
Croatie
Cuba
Curaçao
Chypre
République tchèque
Danemark
Djibouti
Dominique
République dominicaine
Équateur
Egypte
El Salvador
Guinée équatoriale
Érythrée
Estonie
À Swat
Éthiopie
Les îles Falkland
Îles Féroé
Fidji
Finlande
France
Guyane française
Polynésie française
Terres australes françaises
Gabon
Gambie
Géorgie
Allemagne
Ghana
Gibraltar
Grèce
Groenland
Grenade
Guadeloupe
Guam
Guatemala
Guernesey
Guinée
Guinée-Bissau
Guyane
Haïti
Îles Heard et McDonald
Honduras
Hong Kong
Hongrie
Islande
Inde
Indonésie
L'Iran
Irak
Irlande
Île de Man
Israël
Italie
Côte d’Ivoire
Jamaïque
Japon
Jersey
Jordanie
Kazakhstan
Kenya
Kiribati
Koweit
Kirghizistan
Laos
Lettonie
Liban
Lesotho
Libéria
Libye
Liechtenstein
Lituanie
Luxembourg
Macao
Madagascar
Malawi
Malaisie
Maldives
Mali
Malte
Îles Marshall
Martinique
Mauritanie
Maurice
Mayotte
Mexique
Micronésie
Moldavie
Monaco
Mongolie
Monténégro
Montserrat
Maroc
Mozambique
Birmanie
Namibie
Nauru
Népal
Pays-Bas
Nouvelle-Calédonie
Nouvelle-Zélande
Nicaragua
Niger
Nigéria
Niue
Île Norfolk
Corée du Nord
Macédoine du Nord
Îles Mariannes du Nord
Norvège
Oman
Pakistan
Territoire palestinien
Panama
Papouasie-Nouvelle-Guinée
Paraguay
Pérou
Philippines
Pitcairn
Pologne
Portugal
Porto Rico
Qatar
Réunion
Roumanie
Russie
Rwanda
Sao Tomé-et-Principe
Saint Barthélemy
Sainte-Hélène
Saint-Kitts-et-Nevis
Sainte-Lucie
Saint Martin (partie néerlandaise)
Saint Martin (Français partie)
Saint Pierre et Miquelon
Saint-Vincent-et-les Grenadines
Samoa
Saint-Marin
Arabie Saoudite
Sénégal
Serbie
Seychelles
Sierra Leone
Singapour
Slovaquie
Slovénie
Îles Salomon
Somalie
Afrique du Sud
Géorgie du Sud/Îles Sandwich
Corée du Sud
Soudan du Sud
Espagne
Sri Lanka
Soudan
Suriname
Svalbard et Jan Mayen
Suède
Suisse
Syrie
Taïwan
Tadjikistan
Tanzanie
Thaïlande
Timor-Leste
Aller
Tokélaou
Tonga
Trinité-et-Tobago
Tunisie
Turkménistan
Îles Turques-et-Caïques
Tuvalu
Turquie
Ouganda
Ukraine
Emirats Arabes Unis
Royaume-Uni (RU)
États-Unis (US)
Îles mineures éloignées des États-Unis (É.-U.)
Uruguay
Ouzbékistan
Vanuatu
Vatican
Venezuela
Vietnam
Îles Vierges (britanniques)
Îles Vierges (États-Unis)
Wallis-et-Futuna
Sahara occidental
Yémen
Zambie
Zimbabwe
Îles Åland
Free Worldwide Shipping?
No free shipping. We ship worldwide on all orders.
Where are products shipped from?
All products purchased on https://martapremium.com/ are shipped from 2 warehouses in Italy.
Retours et remboursements
What is your online returns policy?
We accept Returns of Goods within 14 days of Receipt. Goods must be in their original Packaging, with Receipt or Proof of Purchase. Terms & Conditions apply. Please refer to: https://martapremium.com/shipping-returns/
Refunds & Returns
In order to exercise If you need to cancel your order, You must inform Us of your decision by means of a clear statement. You can inform us of your decision here: By email: info@martapremium.com
We will reimburse You no later than 21 days from the day on which We receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
🔁 Accepted reasons include:
- Wrong product delivered
- Incorrect size or color
- Item differs from SKU ordered
In order for the Goods to be eligible for a return, please make sure that: The Goods were purchased in the last 14 days
The Goods are in the original packaging The Goods need to have the receipt or proof of purchase
The Following Goods cannot be returned:
– The supply of Goods made to Your specifications or clearly personalized. – The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. – The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. – The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. – We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning Goods to Us. You should send the Goods to the following address: ATTN:
Jag Couture Limited
M: +44 7522667664
415 High Street
London E15 4QZ
United Kingdom
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Cadeaux
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contactez-nous
If you have any queries regarding the Refunds and Returns Policy, please send an email to: info@martapremium.com
Order Issues
Où est ma commande ?
If you have not received any correspondence from us regarding a delayed delivery, and have not received your delivery, then please get in touch with us.
We are very sorry about this, as we try to make sure that you get your delivery, wherever you are in the world, within 15 days.
Send us your Order Details, Order Number, your Full name, and Date that you placed the order to: info@martapremium.com
Why am I unable to checkout?
We are sorry that you may be experiencing problems on our Website, or problems with checkout. Kindly, send all the details to us by Email: info@martapremium.com So that we can investigate further.
Please, include your Full Name, Contact Number, details of your purchase, and details of the issues you have encountered. If possible, send us a screenshot of the issue, so that it will make it easier, and faster to resolve.
Payment, Promos & Gift Vouchers
Paiement
We accept Visa/Mastercard/American Express, and most other payment Credit Cards.
All payments are taken securely, and processed by Stripe. Stripeis certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security atStripe.
We also accept PayPal payments.
You can also useKlarna Payment.This allows 18+ Customers to pay in Interest Free Installments. Tap the link for more details:
https://www.klarna.com/uk/terms-and-conditions/
spend responsibly. T&Cs apply.
Vouchers & E-Gift Cards
All Promotions, and Voucher Codes, will involve inserting a Unique Code, which is provided to you. Once used at checkout, it will complete the discount, or deal, for you..
eGift-Cards can be purchased on the Website for any amount, and once you have selected the design, it can be emailed to your family, friends, colleagues, staff, teachers, or anybody that takes your fancy! We have designs for Birthdays, Engagements, Weddings, Christmas, Easter, Mothers’/Fathers’ Day; Thank-You, Sorry, Custom.
Technique
Technical Issues
We are sorry about any Technical Issues that you may be experiencing.
Please email your Contact details, as well as the full details of the problem you have encountered to info@martapremium.com
Do you offer any discounts or promotions?
Yes, we will provide discount and promotions. Please check our website in regular basis and get you discount.
