Perguntas frequentes
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Entrega
We ship to the following countries
Afeganistão
Albânia
Argélia
Samoa Americana
Andorra
Angola
Anguila
Antarctica
Antigua and Barbuda
Argentina
Armênia
Aruba
Austrália
Áustria
Azerbaijão
Bahamas
Bahrein
Bangladesh
Barbados
Bielorrússia
Belau
Bélgica
Belize
Benim
Bermudas
Butão
Bolívia
Bonaire, Saint Eustatius and Saba
Bosnia and Herzegovina
Botsuana
Bouvet Island
Brasil
Território Britânico do Oceano Índico
Brunei
Bulgária
Burkina Faso
Burundi
Camboja
Camarões
Canadá
Cabo Verde
Ilhas Cayman
República Centro-Africana
Chade
Chile
China
Ilha Natal
Ilhas Cocos (Keeling)
Colômbia
Comores
Congo (Brazzaville)
Congo (Kinshasa)
Ilhas Cook
Costa Rica
Croácia
Cuba
Curaçao
Chipre
Czech Republic
Dinamarca
Djibuti
Dominica
República Dominicana
Equador
Egito
El Salvador
Guiné Equatorial
Eritreia
Estônia
Eswatini
Etiópia
Ilhas Malvinas
Ilhas Faroé
Fiji
Finlândia
França
Guiana Francesa
Polinésia Francesa
French Southern Territories
Gabão
Gâmbia
Geórgia
Alemanha
Gana
Gibraltar
Grécia
Groenlândia
Granada
Guadalupe
Guam
Guatemala
Guernsey
Guiné
Guiné-Bissau
Guiana
Haiti
Heard Island and McDonald Islands
Honduras
Hong Kong
Hungria
Islândia
Índia
Indonésia
Irã
Iraque
Irlanda
Ilha de Man
Israel
Itália
Ivory Coast
Jamaica
Japão
Jersey
Jordânia
Cazaquistão
Quênia
Quiribáti
Kuwait
Quirguistão
Laos
Letônia
Líbano
Lesoto
Libéria
Líbia
Liechtenstein
Lituânia
Luxemburgo
Macao
Madagáscar
Malawi
Malásia
Maldivas
Mali
Malta
Ilhas Marshall
Martinica
Mauritânia
Maurício
Maiote
México
Micronésia
Moldávia
Mônaco
Mongólia
Montenegro
Montserrat
Marrocos
Moçambique
Myanmar
Namíbia
Nauru
Nepal
Holanda
Nova Caledônia
Nova Zelândia
Nicarágua
Níger
Nigéria
Niue
Ilha Norfolk
Coreia do Norte
Macedônia do Norte
Ilhas Marianas do Norte
Noruega
Omã
Paquistão
Palestinian Territory
Panamá
Papua Nova Guiné
Paraguai
Peru
Filipinas
Pitcairn
Polônia
Portugal
Porto Rico
Catar
Reunion
Romênia
Rússia
Ruanda
São Tomé and Príncipe
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin (Dutch part)
Saint Martin (French part)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
São Marino
Arábia Saudita
Senegal
Sérvia
Seicheles
Serra Leoa
Singapura
Eslováquia
Eslovênia
Ilhas Salomão
Somália
África do Sul
South Georgia/Sandwich Islands
Coreia do Sul
Sudão do Sul
Espanha
Sri Lanka
Sudão
Suriname
Svalbard and Jan Mayen
Suécia
Suíça
Síria
Taiwan
Tajiquistão
Tanzânia
Tailândia
Timor-Leste
Ir
Tokelau
Tonga
Trinidad and Tobago
Tunísia
Turcomenistão
Turks and Caicos Islands
Tuvalu
Turquia
Uganda
Ucrânia
Emirados Árabes Unidos
United Kingdom (UK)
United States (US)
United States (US) Minor Outlying Islands
Uruguai
Uzbequistão
Vanuatu
Vatican
Venezuela
Vietnã
Virgin Islands (British)
Virgin Islands (US)
Wallis and Futuna
Saara Ocidental
Iêmen
Zâmbia
Zimbábue
Ilhas Aland
Free Worldwide Shipping?
No free shipping. We ship worldwide on all orders.
Where are products shipped from?
All products purchased on https://martapremium.com/ are shipped from 2 warehouses in Italy.
Returns and Refunds
What is your online returns policy?
We accept Returns of Goods within 14 days of Receipt. Goods must be in their original Packaging, with Receipt or Proof of Purchase. Terms & Conditions apply. Please refer to: https://martapremium.com/shipping-returns/
Refunds & Returns
In order to exercise If you need to cancel your order, You must inform Us of your decision by means of a clear statement. You can inform us of your decision here: By email: info@martapremium.com
We will reimburse You no later than 21 days from the day on which We receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
🔁 Accepted reasons include:
- Wrong product delivered
- Incorrect size or color
- Item differs from SKU ordered
In order for the Goods to be eligible for a return, please make sure that: The Goods were purchased in the last 14 days
The Goods are in the original packaging The Goods need to have the receipt or proof of purchase
The Following Goods cannot be returned:
– The supply of Goods made to Your specifications or clearly personalized. – The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. – The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. – The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. – We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning Goods to Us. You should send the Goods to the following address: ATTN:
Jag Couture Limited
M: +44 7522667664
415 High Street
London E15 4QZ
United Kingdom
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Presentes
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contacte-nos
If you have any queries regarding the Refunds and Returns Policy, please send an email to: info@martapremium.com
Order Issues
Where is my order?
If you have not received any correspondence from us regarding a delayed delivery, and have not received your delivery, then please get in touch with us.
We are very sorry about this, as we try to make sure that you get your delivery, wherever you are in the world, within 15 days.
Send us your Order Details, Order Number, your Full name, and Date that you placed the order to: info@martapremium.com
Why am I unable to checkout?
We are sorry that you may be experiencing problems on our Website, or problems with checkout. Kindly, send all the details to us by Email: info@martapremium.com So that we can investigate further.
Please, include your Full Name, Contact Number, details of your purchase, and details of the issues you have encountered. If possible, send us a screenshot of the issue, so that it will make it easier, and faster to resolve.
Payment, Promos & Gift Vouchers
Payment
We accept Visa/Mastercard/American Express, and most other payment Credit Cards.
All payments are taken securely, and processed by Stripe. Stripeis certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security atStripe.
We also accept PayPal payments.
You can also useKlarna Payment.This allows 18+ Customers to pay in Interest Free Installments. Tap the link for more details:
https://www.klarna.com/uk/terms-and-conditions/
spend responsibly. T&Cs apply.
Vouchers & E-Gift Cards
All Promotions, and Voucher Codes, will involve inserting a Unique Code, which is provided to you. Once used at checkout, it will complete the discount, or deal, for you..
eGift-Cards can be purchased on the Website for any amount, and once you have selected the design, it can be emailed to your family, friends, colleagues, staff, teachers, or anybody that takes your fancy! We have designs for Birthdays, Engagements, Weddings, Christmas, Easter, Mothers’/Fathers’ Day; Thank-You, Sorry, Custom.
Técnico
Technical Issues
We are sorry about any Technical Issues that you may be experiencing.
Please email your Contact details, as well as the full details of the problem you have encountered to info@martapremium.com
Do you offer any discounts or promotions?
Yes, we will provide discount and promotions. Please check our website in regular basis and get you discount.
